FAQ
Codes Moon is a specialized company that offers software required for developing websites using the CMS WordPress. Our main aim is to provide users with access to premium products at affordable prices. These products can be used on an unlimited number of websites (domains).
Established in 2018, Codes Moon has become one of the leading websites in the market, boasting a collection of over 6,000 products from globally renowned developers. Our customer base has already surpassed 10,000, and we welcome you to join and become a part of our community.
Why Choose Us?
When you buy from us, you receive original products directly from the developers, but at significantly reduced prices. All files are free from ads, viruses, and malicious code. We provide regular updates and direct download links, offering access to exclusive items not available elsewhere.
Why Are Our Prices Lower?
The reason behind our lower prices is that we do not offer license keys or free updates for the downloaded products. It’s important to note that we are not the developers of the products we provide, which limits our technical support capabilities. We do not alter the functionality of the products nor fix any developer-related issues.
Where to Find the Terms and Conditions?
You can find our website’s terms and conditions by visiting this page: Terms and Conditions.
What to Do If Your FAQ Doesn’t Answer My Question?
If you have thoroughly read through our FAQ and still have unanswered questions, please reach out to our support service through the ticketing system on the website.
Payment and Download:
To make a purchase on our website, you need to register an account at https://codesmoon.com/my-account/ Once logged in, you can add products to your basket and make payments using the available payment systems, which currently include PayPal.
For information about your orders and available downloads, visit your account page at https://codesmoon.com/my-account/.
Refund Policy:
Details about our refund policy can be found in our Terms and Conditions (Refund Policy) here: https://codesmoon.com/terms-conditions/ It’s essential to note that refunds may not be given under certain circumstances, such as when the item matches the description and works as intended, or when the request is based on other reasons specified in the policy.
Access to Downloads After 30 Days:
If you wish to access downloads after 30 days from the date of purchase, you will need to buy the product again.
Lifetime Free Updates:
We do not offer lifetime free updates, even with higher-priced products.
Product Version and Updates:
We do not provide support for updates, so if you need the latest version of a product, please inquire about it before making a purchase. We recommend reviewing the product changelog from the author to ensure compatibility.
Safety and Guarantees:
All products available on our website are original and downloaded directly from the developers’ websites. We do not sell products sourced from third-party resources.
We assure you that our products are free from malicious code, viruses, or advertisements. You can independently verify the authenticity of our files using various security plugins and services.
Regarding VirusTotal Detection:
In some cases, Chinese antivirus solutions present on VirusTotal might falsely detect certain codes as malicious due to common functions used by developers. This does not necessarily mean the presence of actual malicious code. The likelihood of false positives is low, and the majority of antivirus solutions will not detect any issues in our files.
